Comprehensive Support for eFolder Partners
Call us at 800-352-0248

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We strive to provide our partners with responsive and comprehensive technical support and training for our cloud services. Our 100% channel-only strategy allows us to dedicate more time and resources to each partner's support needs, at no additional cost. All support is handled in-house by eFolder engineers. We promise to work with each partner until all issues have been resolved to everyone's complete satisfaction.

If you are an eFolder end-user seeking support, please contact your eFolder partner and they will work directly with us to resolve the issue to your satisfaction. If you are an enterprise customer who has purchased eFolder services from an eFolder partner that includes a support contract with eFolder, please refer to our enterprise support page.

24/7/365 Emergency Support

We're prepared to help 24/7/365 in case of an emergency (e.g., help restoring a down server, or an emergency restore USB drive shipment). To make sure that your emergency is handled in a timely fashion, please submit a ticket with the critical priority. Following this procedure will ensure that your request is routed and escalated within seconds.

Support Resources

To contact us, give us a call at 800-352-0248 or open a ticket. You can also open a ticket by sending email to our helpdesk email address (the first time you open a ticket you will see which email address to use).

You can track the status of your open tickets through our helpdesk. Please note that your helpdesk credentials are different from your eFolder account credentials and are automatically generated and emailed to you the first time you open a ticket.

For self-help, we have a knowledgebase to document best practices and known problem resolutions, as well as reference documentation for our Backup for Files software and a Backup/BDR web portal guide.

eFolder, Inc.
2340 Perimeter Park Dr.
Suite 100
Atlanta, GA 30341